Refund Policy
💵 REFUND POLICY
(Rugged Use Return Framework)
1. Return Window
Requests must be submitted within 30 days of delivery.
2. Acceptable Returns
We accept returns for:
- Damaged items
- Incorrect items
- Significant defects
3. Non-Acceptable Returns
We do not accept returns for:
- Used gear (especially outdoor-tested)
- Wear and tear from use
- Minor cosmetic differences
- Delivery delays within stated timeframe
4. Proof Requirement
Customers may need to provide:
- Photos
- Videos
- Explanation of issue
5. Return Process
- Contact support
- Submit proof
- Receive approval
- Return item
6. Refund Timeline
Refunds processed within 5–10 business days after approval.
7. Costs
- Shipping fees are non-refundable
- Return shipping may be required
8. Cancellation Policy
Orders can be canceled within 12 hours only.
9. Chargeback Handling
Unresolved disputes may be escalated with evidence.